Due to the Coronavirus we have a few updated procedures. We are now on an on-call basis and will reply to all voicemails and emails in a timely manner. Please mark and flag all urgent messages.
For guests who currently have childcare booked with us and need to make a cancellation, please follow our cancellation policies. We will need 24 hours’ notice prior to the start time of your scheduled sit. An 8-hour guarantee cancellation must be made with 5 or more days’ notice.
We are accepting new requests for childcare but cannot guarantee the same nanny for all times requested due to a labor shortage and requests for only a vaccinated nanny. We have healthy nannies available, and if not vaccinated, they are tested weekly. Some nannies have the Covid antibodies due to having had Covid recently. We cannot mandate nannies to be vaccinated as it is their personal choice, therefore we will try our best but might not be able to accommodate every request.
As we all work together, we hope this will be over soon. We look forward to being of service to you in the future!