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Serving the Big Island since 1994, with limited service on Oahu and Kauai
Holiday Policies and Rates

***Please Review Holiday Cancellation Policies and Rates***

Special Holiday Guidelines:

Festive guidelines apply from December 11th to January 5th. 2022

Guests have until Friday 12/10/21 to change, cancel or make any other changes until the end of our office hours at 5pm.

Here are the guidelines:

Starting on 12/11/ 2021 to Midnight 1/5/22 all the hours that are booked is what the guest is charged for, even if they do not use all hours booked. If the guest uses more hours they will be charged for all hours used. 

The guest may cancel 2 of their requested time sessions with a 24hour notice. Session is any time frame separated by hours in between. Example if a guest has a sit from 8am to 1pm and another one from 6 to 10, each one counts as a cancellation.

Once the guest cancels the 3rd time and any more after that they will have to pay for all hours they have booked.

If the guest wants to change times and the nanny is available to make the change, guest will still have to pay for all the original hours booked. Example if they have scheduled from 8am to 2 pm, that is 6 hours, and if they want to switch it for the night time from 6 to 10pm, then that is only 4 hours, the guest will need to pay for 6 hours even though the nanny is only working 4 hours., or they can utilize the 6 hours.

HOLIDAYS – dates are Christmas Eve Fri 12/24 starting at 6am to Sun 12/26, 6 am

                                            New Years Eve Fri 12/31 starting at 6am to Sun 1/2, 6 am.

 All holiday hours are at double rate, including 8 hours of consecutive work and hours between midnight & 8am.

Requests with less than 24 hours’ notice are doubled.

Travel fee is not doubled.

Holidays cannot be cancelled at all after 12/10/20. The guest can add hours if nanny is available or change the times if the nanny is available, but they cannot shorten the hours, (same example as above). This is done to ensure that nannies receive the income for giving up their holidays.

Please call or e-mail us with any questions if you do not understand the above guidelines. [email protected] /808-331-2909