Special Holiday Guidelines:
Festive guidelines apply from December 10th to January 5th, 2023
NANNY SERVICES HOLIDAY & CANCELLATION POLICY INFORMATION
Scheduled nanny hours confirmed for the dates of December 10 – January 5 will be billed at the full rate stated on the confirmation letter. The following dates and times are considered holiday hours and will be billed double rates: Christmas Eve and Christmas Day (6:00 a.m. Saturday, December 24 to 6:00 a.m. Monday, December 26), New Year’s Eve and New Year’s Day (6:00 a.m. Saturday, December 31 to 6:00 a.m. Monday, January 2).
NANNY CANCELLATIONS AFTER DECEMBER 9
Cancelling holiday hours after December 9 is not permitted and will be billed for the total reserved hours at the FULL DOUBLE holiday rate. Non-holiday cancellations for any dates/hours reserved require 24-hours’ notice. Cancellations within 24 hours of the scheduled start time will result in a FULL cancellation fee in the amount of the reserved hours at the confirmed hourly rate. More than two cancellations will be billed at FULL rate regardless of 24-hours’ notification. Malihini Keiki Care reserves the right to substitute nannies as needed in the event of a schedule conflict or illness beyond the control of Malihini Keiki Care.